Frequently Asked Questions
Everything you need to know about our premium outdoor apparel and gear.
What is the typical shipping time for orders?
Standard shipping usually takes 3-5 business days within the continental United States. Expedited shipping options are available at checkout for faster delivery.
What is your return and exchange policy?
We offer a 30-day return policy on all unworn and unwashed items with original tags attached. Exchanges can be processed through our online portal for a different size or color.
Are your outdoor garments waterproof or water-resistant?
Most of our outerwear features a DWR (Durable Water Repellent) finish. Specific product pages will indicate whether an item is water-resistant for light rain or fully waterproof for extreme conditions.
How should I care for my White Duck Outdoors apparel?
To maintain the integrity of the fabrics, we recommend machine washing on a cold, gentle cycle and hanging to dry. Avoid using bleach or fabric softeners on technical outdoor gear.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and are calculated during the checkout process.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Shop Pay.